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Patients
and Visitors
Pay
your bills online
Financial
assistance information for patients (pdf file)
Insurance
information for patients (pdf file)
General Visiting Hours
Daily from 11:00 a.m. to 8:30p.m. Visiting hours are over at 8:30 p.m. and all visitors will kindly be requested to leave at that time.
Intermediate Care Unit (IMCU) Visiting Hours
Daily from 11:00 a.m. to 8:30 p.m. The following additional guidelines will be followed:
- We ask that visitors call the IMCU at x4324 prior to entering the unit
- Visitors are not permitted during daily rounds
- Visitors are not permitted to stay overnight in the patient’s room
- No children under the age of 12 are permitted
- We ask that only two visitors per patient at a time
Intensive Care Unit (ICU) Visiting Hours
Daily from 11:00 a.m. to 8:30 p.m. The following additional guidelines will be followed:
- We ask that visitors call the ICU at x4287 prior to entering the unit
- Visitation will be negotiated with you and the ICU medical and nursing staff
- Visitation will not be permitted during daily rounds
- Visitors will not be permitted to stay overnight in the patient’s room
- No children under the age of 12 are permitted
- We ask that only two visitors per patient at a time
- We ask that immediate family only visit
Express
Lab Registration
Express registration is available for those who want the convenience
of registering in advance for their laboratory testing. Contact
Express Lab information and registration.
Cafeteria
and Dietary Services
The
cafeteria at UPMC St. Margaret is located on the first floor of
the hospital and is open for:
| Cafeteria
Hours |
| breakfast |
6
to 10:30 a.m. |
| continental
breakfast |
10:30
to 11 a.m. |
| lunch
|
11 a.m.
to 1:30 p.m. |
| dinner |
4 to
7 p.m. |
Beverages,
cold sandwiches, and desserts are available from 6 a.m. to 7 p.m.
daily. Vending machines (located next to cafeteria) are available
24 hours a day. For more information, contact
the cafeteria. Gourmet coffee and pastries are available at
a station located in the entrance A lobby.
Patients can
make their daily meal selections from a menu provided in accordance
with the diet prescribed by their physician. In addition, the
hospital offers a gourmet menu as well as guest trays at an additional
charge.
Banking
For your convenience,
automated teller machines (ATMs) are located in the:
- main lobby,
entrance B (second floor)
- first
floor, cafeteria (vending room)
Gift
Shop
The Gift Shop is located on the second floor of the hospital near
the entrance B lobby. The shop carries a variety of cards, gifts,
magazines, and other personal items.
| Gift
Shop Hours |
| weekdays |
8:30
a.m. to 8 p.m. |
| weekends |
10 a.m.
to 6 p.m. |
| holidays |
10 a.m.
to 2 p.m. |
Religious
Services
The chapel is located next to the hospital's main lobby, and it
is always open. Inpatients may be escorted to the chapel, if requested.
Chapel services
are televised on the inter-hospital television system on channel
8.
An Episcopal
priest visits the hospital every Thursday and Sunday and is on-call
as needed. Eucharistic ministers visit daily and distribute the
Sacrament. Upon request, a patient’s own priest, minister,
or rabbi can be contacted.
Hearing
Assistance
To meet the special needs of patients and visitors with
hearing impairment, services are offered through the Center for
Hearing and Deaf Services. Contact
the center.
Information
and Referral Service for Seniors
The St.
Margaret Foundation offers Classic Connections, a free information
and referral service for seniors — age 55 and older —
their families, and caregivers. The service provides resources
for issues related to aging. For
more information, call Classic Connections.
Health
Education Programs
Call Community Relations
for more information.
- 55 Alive
driving course
- Arthritis
exercise
- Better
breathing
- Cancer
prevention, early detection, and support programs
- Cardiac
education
- CPR and
AED training
- Diabetes
- Durable
power of attorney
- Exercise/weight
control for seniors
- Fall prevention
clinic
- Health
insurance counseling
- Health
sciences library with Internet access
- Smoking
cessation
- Sports
medicine workshops
- Town Meeting
for Seniors
- Young and
Active with Arthritis
- Weight
management
- Womancare
classes taught by Magee-Womens
Hospital of UPMC
Community
Outreach
Call
Community Relations for more information.
- Automated
external defibrillators (AEDs)
- Consumer
product safety commission study site
- Financial
assistance
- Health
screenings
- Lifeline
(personal emergency response system)
- Paramedic
response team
- Pittsburgh
poison control network
- School
health partnerships
- Speakers
bureau
- Senior
legal services
Support
Groups
Call Community Relations
for more information.
Patient
Satisfaction
UPMC prides itself on providing quality care to patients. All UPMC hospitals are accredited by the Joint Commission (formerly called Joint Commission on Accreditation of Healthcare Organizations, or JCAHO). If the patient believes his or her concerns about care or safety have not been addressed by the hospital, the patient also may contact the Joint Commission’s Office of Quality Monitoring by phone at 1-800-994-6610 or by e-mail at complaint@jointcommission.org.
Smoke-Free Environment
To protect our patients, visitors, and staff from the harmful effects of second-hand smoke, smoking is not permitted anywhere on UPMC property. All UPMC hospitals, facilities, grounds, including parking lots and garages, are smoke-free. UPMC has no designated smoking areas. If you choose to smoke, you cannot do so on the UPMC campus. A patient who smokes does so against our advice and assumes the risk for any consequences.
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